Policies

Terms & Policies

Policies

Local Delivery: Same-day delivery available for orders placed before 2 pm.
Next-Day Delivery: Orders placed before 4:45 pm.
UK Delivery: £10. [CONFIRM: service area before publishing]
Delivery timeframes are estimates and may be affected by traffic or courier delays.
Customers are responsible for providing accurate delivery details.
If the recipient is unavailable, we may leave in a safe place, leave with a neighbour, or attempt redelivery (additional charges may apply).

Due to the perishable nature of our products, we do not offer refunds once an order has been successfully delivered.
If there is an issue (damaged or incorrect item), contact us within 24 hours of delivery with photographic evidence.
We may offer a replacement, partial refund, or full refund at our discretion.
Artificial/forever rose arrangements may be returned only if unused and reported within 48 hours.

We collect name, contact details, and delivery address to process orders.
Your information will not be shared with third parties except where required to fulfil your order (e.g., delivery services).
All payment information is processed securely through trusted providers (Shopify Payments / PayPal).
By using our website, you consent to the collection and use of your information in accordance with this policy.

Terms

All orders are subject to availability.
We reserve the right to substitute flowers or products of equal or higher value where necessary.
Prices are subject to change without notice.
We reserve the right to refuse or cancel orders in certain circumstances.
It is the customer's responsibility to ensure all order details are correct at the time of purchase.